Refund policy

Refund Policy

Effective Date: October 2026

At Gripluxs, we want you to feel confident when purchasing furniture from www.gripluxs.com. This policy explains our procedures for returns, refunds, damaged merchandise, and order cancellations.

14-Day Return Policy

We accept eligible returns within 14 calendar days after delivery.

To qualify, the furniture must be unused, unassembled, clean, undamaged, and in its original condition. Customers should retain the original packaging, hardware, accessories, manuals, and other materials included with the order.

How to Request a Return

Before returning an item, please contact sales@gripluxs.com and provide:

  • Order number.

  • Product name.

  • Reason for the return.

  • Photos, when applicable.

Please wait for return instructions and authorization before shipping the item back.

Damaged, Defective, or Incorrect Furniture

Please inspect your order promptly after delivery.

If a sofa, sectional, or other product arrives damaged, defective, or different from the item ordered, please contact us within 48 hours of delivery.

Please provide clear photos of the product, packaging, shipping label, and any visible damage.

After review, Gripluxs may provide a replacement, replacement parts, repair assistance, store credit, or refund depending on the circumstances.

Items Not Eligible for Return

Returns may not be accepted for:

  • Final sale or clearance products.

  • Customized or specially made furniture.

  • Items that have been assembled, installed, modified, or altered.

  • Products damaged through misuse, accidents, or improper care.

  • Products returned without prior authorization.

Return Shipping Costs

When the return is caused by our error, a verified manufacturing defect, or shipping damage, Gripluxs will cover applicable return shipping costs.

For returns resulting from change of mind, personal preference, or incorrect selection of size, color, or style, the customer may be responsible for return shipping costs.

Refund Processing

Once the returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellation

Cancellation requests should be submitted as soon as possible and before the order has shipped.

Once an order has entered the shipping process, cancellation may no longer be available and the standard return process may apply.

Contact Information

Gripluxs
Website: www.gripluxs.com
Email: sales@gripluxs.com
Phone: +1 (713) 364-2180
Address: 1000 N Post Oak Road, Houston, TX 77055, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)